baj999's Privacy Policy

baj999 is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") describes how baj999 collects, uses, stores, and shares the personal information of you — whether you are a registered or unregistered visitor to the platform.

By using our website or opening an account, you are considered to have fully accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions and applies alongside them.

You must be at least 21 years old to use baj999's services. 21+ We do not knowingly collect information from anyone below this age limit.

baj999 may collect the following types of information:

2.1 Registration and Identity Information

• Full name, date of birth, and nationality.
• Username and password (stored in encrypted form).
• Mobile number and email address.
• National ID or passport details — when identity verification is required.

2.2 Financial Information

• Information related to bKash, Nagad, or Rocket accounts, solely for the purpose of completing transactions.
• Deposit and withdrawal history and amounts.

2.3 Usage and Technical Information

• IP address, browser type, operating system, and device identifiers.
• Session duration, pages visited, and click patterns.
• Information collected through cookies and similar tracking technologies.

2.4 Communication Information

• Records of your conversations with our support team via live chat and email.

baj999 uses your information for the following legitimate purposes:

• Creating, managing, and verifying accounts.
• Securely processing deposit and withdrawal transactions.
• Providing bonuses, VIP programme, and promotional benefits.
• Detecting and preventing fraud, money laundering, and unauthorized access.
• Analyzing platform performance to improve the user experience.
• Meeting legal obligations and maintaining records needed for dispute resolution.
• Providing customer support 24/7 via live chat and email.

We do not sell your information to third parties for marketing purposes without your consent.

The baj999 website uses cookies. Cookies are small text files stored in your browser that help with website performance and personalization.

4.1 Essential Cookies

These cookies are necessary for maintaining login sessions and security verification. They cannot be disabled.

4.2 Analytics Cookies

These cookies measure user behaviour anonymously, which helps us improve our service quality. You can turn them off from your browser settings.

4.3 Preference Cookies

These cookies are used to remember language, theme, and other preferences. Disabling them may limit some features.

baj999 applies industry-standard security measures to protect your information:

• Data transfers are secured through SSL (Secure Socket Layer) encryption.
• Passwords and sensitive data are stored using one-way hashing.
• Firewalls and access controls are in place to prevent unauthorized access.
• Regular security audits are conducted.
• Internal staff access to data is limited on a need-to-know basis.

However, no data transmission over the internet can be guaranteed to be completely secure — we make every effort, but no one can guarantee full protection against all possible risks.

baj999 may share information with third parties in specific circumstances and under strict confidentiality agreements:

6.1 Payment Processors

Limited financial information is provided to complete deposits and withdrawals via bKash, Nagad, and Rocket. This information is used only to process transactions.

6.2 Technology Service Providers

We work with trusted technology partners for server hosting, data analytics, and security services. These partners are contractually bound to uphold our privacy standards.

6.3 Legal Obligations

Where disclosure of information is required under a court order, a lawful request from an investigating authority, or applicable law, baj999 will comply.

baj999 retains your personal information for as long as it is necessary to fulfil the purpose for which it was collected, or as required by law. Generally:

• Active account data: for as long as the account remains open.
• Closed account data: for at least five years from the date of closure, due to financial and legal obligations.
• Transaction records: for the period specified under applicable law.
• Support communication records: for up to two years after the conversation ends.

Once the specified period has passed, data is securely deleted or anonymized.

As a baj999 user, you have the following rights regarding your own information:

8.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of it.

8.2 Right to Rectification

If your information is inaccurate, you can request a correction. Many details can be changed directly in the profile section after logging in to your account.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some data must be retained for a set period due to legal obligations.

8.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted, for example while a dispute about the accuracy of the data is ongoing.

8.5 Right to Lodge a Complaint

If you have a concern about how your information is handled, please contact our support team first. We provide support in Bengali and English 24/7.

To exercise these rights, contact us by email: [email protected]

All baj999 services are intended only for persons aged 21 or over. 21+ We do not intentionally collect or process information from anyone below this age limit.

If we confirm that we hold information about a minor, it will be deleted immediately and the associated account will be closed. To keep your gaming habits in check, read our Responsible Gaming Guidelines, which cover self-restriction and support options in detail.

baj999 may use servers and technology partners in various countries, including Bangladesh. When data is transferred to another country, we ensure that adequate privacy protection standards are in place in that country and apply contractual safeguards.

Any international data transfer is conducted in accordance with the terms of this Policy and applicable data protection regulations.

baj999 reserves the right to update this Privacy Policy at any time. When changes are made, the "Last updated" date at the top of this page will be revised. For significant changes, you will be notified via your registered email or through a platform notification.

Continued use of the platform after any changes will be taken as acceptance of the updated Policy. We therefore recommend visiting this page regularly.

If you have any questions or concerns about this Privacy Policy, please get in touch with us. Our support team is available 24 hours a day, seven days a week in Bengali and English:

•   Live Chat: directly from any page on the website.
•   Email: [email protected]

For general questions about baj999, visit our Frequently Asked Questions (FAQ) page — you will find answers to many questions there. To learn more about our company and services, read the About Us page.