baj999's commitment to responsible gambling
baj999 believes gambling is a form of entertainment — not a source of financial pressure. On this page we explain how you can set your own playing limits, recognise when you need help, and find support when required.
Our commitment
The safety of every player is our priority at baj999.
Before you start playing on baj999, we want every member to know that gambling here is a form of entertainment — not a profession or a way to earn money. Every bet or spin carries the possibility of losing money — that is normal, and we want to be honest about it. Reading our Terms and Conditions will help you understand how baj999 maintains a fair and transparent environment.
In Bangladesh, anyone under 21 is strictly prohibited from opening an account on baj999. If anyone allows a minor to use their account or places bets on their behalf, that is a clear breach of our rules. Keep your account details secure from younger family members and make a habit of logging out.
We understand that the amount or time spent gambling can gradually grow beyond control. This is a sign of a problem — not a weakness. Contact baj999's support team: help is available 24 hours a day via live chat and email, in both Bengali and English. Under our Privacy Policy, none of your information is shared with third parties.
If you have any questions, our FAQ section has answers in plain language. Below you will find details about our tools, warning signs, and how to get support.
- No one under 21 is allowed to create an account.
- Every member can set their own deposit limit, playing time limit, and loss limit.
- When a self-exclusion request is made, the account is fully closed for the specified period.
- Our support team is available 24/7 via live chat and email, in Bengali.
- All your data and transactions are protected with SSL encryption.
Tools to keep yourself in control
baj999 lets you set your own gambling limits — at any time, whenever you choose.
Deposit limit
Set in advance the maximum amount you will deposit per day, week, or month. Once the limit is reached, deposits are automatically stopped.
Playing time limit
Set a limit on how long you play each day. You will receive a warning before your session time runs out.
Loss limit
Set a cap on how much you can lose before you can no longer play. This reduces the risk of continuous losses.
Break feature (cool-off)
Temporarily pause your account for anywhere from one day to several weeks. During the break, logging in or placing bets is not possible.
Self-exclusion
Self-exclude for a longer period. Contact the support team and your account will be fully closed for the duration you specify.
Reality reminder
After a set period of time, a warning message appears on screen — reminding you how long you have been playing and how much you have won or lost.
Recognise the warning signs
If you notice any of the following signs in yourself or someone you know, consider seeking help.
Chasing losses
Placing larger bets to try to recover money already lost.
Using money set aside for essentials
Spending money meant for food, rent, or family needs on betting.
Hiding from family
Concealing the amount you gamble or the losses you have made from family and friends.
Restlessness when unable to play
Feeling irritable, restless, or anxious when you cannot gamble.
Losing track of time
Playing for hours without realising how much time has passed.
Impact on work and relationships
Becoming distracted at work or creating tension in family relationships because of gambling.
Where to find support
If you are experiencing difficulties, do not face them alone — here are some ways to get help.
baj999 live chat
baj999's support team is available via live chat 24 hours a day, seven days a week. You can communicate in Bengali or English. Submit your limit or self-exclusion requests there.
Email support
You can also contact us directly by email. Our support address is: [email protected] — the more detail you include, the faster we can respond.
Family and trusted people
Talk openly with a close family member or trusted friend. Support from the people around you can often make the biggest difference.
Professional advice
Consult a mental health specialist or counsellor. Various mental health organisations in Bangladesh offer confidential support.
Gambling is for enjoyment — not for stress
baj999 wants every member to play with awareness and within their means. The moment you feel you are losing control, take a break. Support is always available.
A few tips for healthy gambling
Before placing bets or playing casino games, ask yourself a few questions: What is my budget for today? How much time will I set aside? Can I accept a loss if it happens? Deciding on the answers in advance keeps your gambling in check.
Remember, there is no guaranteed strategy for winning — casino games and betting are entirely chance-based. No player is certain to win or lose consistently. Never bet money that you cannot afford to lose.
Avoid gambling when you have been drinking or are under stress — your ability to make decisions is reduced in those states. Playing late into the night harms both your health and your focus. Take regular breaks and spend time on other hobbies and with your family.
Be careful of the urge to place even bigger bets after a win — this often leads to large losses quickly. Staying within your own limits is the sensible approach.
Safe gambling checklist
- Set a budget before you play.
- Do not play in the hope of recovering money you have lost.
- Take at least a 10-minute break every hour.
- Play only for entertainment, not as a way to earn money.
- Keep your account details away from younger family members.
- If you think there is a problem, seek help right away.